Privacy Policy
Last Updated: September 26, 2026
Introduction
Welcome to Nature's Juice. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website (https://natures-juice.com), our online ordering website, our mobile app, or otherwise interact with us (together, the "Services").
By using the Services or providing your personal information, you agree to the terms of this Privacy Policy.
Personal Information We Collect
We may collect personal information directly from you when you:
- Place an order through our website or mobile app
- Register for or manage your account
- Contact customer service
- Join our loyalty rewards program or take part in promotions or contests
The types of information we collect may include:
- Name and contact information (for example, email, phone number, and mailing address)
- Payment details (for example, credit or debit card information, which is handled by our payment processor, Clover)
- Account login credentials
- Order history and preferences
- The store location you select for pickup
SMS Communications
Phone numbers we collect. When you place an order or join our loyalty rewards program, we may ask for your mobile phone number. Providing a phone number is optional, but it is required to take part in our loyalty rewards program.
How we use your phone number. We use your phone number to send one-time verification codes (also called OTPs or one-time passcodes) so you can confirm your phone number before redeeming loyalty rewards or linking it to your account. We send a code only when you ask for one, for example when you tap "Send verification code" at checkout. We do not send marketing or promotional text messages.
Message frequency. Verification messages are transactional and sent on demand. You receive a message only when you have asked for one, typically one message per redemption or phone-linking attempt.
Message and data rates may apply, depending on your mobile carrier and plan.
Opting out. You can stop receiving verification text messages at any time by replying STOP to any message from us. You will receive one confirmation message and no further messages to that number. Reply START to opt back in. For help, reply HELP, email info@natures-juice.com, or call (909) 869-6622.
Service providers for text messages. We use these providers to send text messages on our behalf:
- Bonbon Loyalty, operated by Logarta LLC, provides the loyalty rewards platform that sends verification codes.
- Twilio Inc. delivers the messages to your mobile carrier.
These providers process your phone number only to deliver the verification messages you request.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We share your mobile phone number only with the service providers listed above, and only to deliver the verification messages you request.
How We Use Your Information
We may use the personal information we collect to:
- Process, fulfill, and manage your orders
- Respond to your questions and provide customer service
- Run our loyalty rewards program, promotions, and contests
- Send you information about products, services, offers, and promotions by email or in the app, if you have chosen to receive it (never by text message)
- Improve our products, services, website, and mobile app
- Protect the security and integrity of the Services
Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information only as follows:
- With service providers who help us with order fulfillment, payment processing, marketing, and other operational functions. This does not include mobile phone numbers or SMS opt-in data, which are used only to send the verification codes you request and are never shared for marketing.
- To comply with legal obligations or respond to lawful requests from law enforcement
- To protect our rights, property, and safety, or those of our customers and others
The trusted providers who process data on our behalf include Supabase (app hosting, database, and sign-in), Clover (payment processing; your card details are handled directly by Clover and are not stored by Nature's Juice), and Twilio (text message verification codes).
Account Deletion and Data Retention
You can ask us to delete your account at any time, in the mobile app under My Profile, then Delete account, or by emailing info@natures-juice.com.
When you ask for deletion, your account is scheduled for permanent deletion after a 30-day grace period. You can cancel during that period by signing back in to the app. After 30 days, we permanently delete your account and personal profile data (name, email, phone number, saved preferences, and profile photo).
We keep certain records as required for legal, tax, accounting, and fraud-prevention purposes, but de-identified so they are no longer linked to you. For example, past order totals are kept as anonymous sales records with personal details removed. Loyalty point balances tied to your phone number may be kept so they remain usable in store.
Otherwise, we keep personal information only as long as your account is active or as needed to provide the Services, and as required by law.
Cookies and Other Tracking Technologies
We use cookies and similar technologies to collect information about how you use our website and app, including your browsing activity, preferences, and usage data, to improve your experience and understand how the Services perform.
Data Security
Nature's Juice maintains reasonable safeguards designed to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no method of transmitting or storing data online is completely secure, so we cannot guarantee absolute security.
Privacy Rights for California Residents
If you are a California resident, you have the right to:
- Ask to see and delete your personal information
- Opt out of the sale or sharing of your personal information
- Ask us to correct inaccurate information
To use these rights, contact us at info@natures-juice.com.
Children's Privacy
The Services are not intended for anyone under 13, and we do not knowingly collect personal information from children under 13.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post changes on our website and in the app, with a new "Last Updated" date.
Contact Us
Nature's Juice
505 N Grand Ave B, Walnut, CA 91789
Email: info@natures-juice.com
Phone: (909) 869-6622
For our Terms & Conditions, see https://natures-juice.com/terms-and-conditions/.